EPW items are all handmade by our founder Sonia - from cutting the fabrics to printing our shipping labels. To ensure the best quality, please allow us up to 10 business days for your order to be made and taken to the post office.
Shipping charges for your order will be calculated and displayed at checkout
- For light weight items such as bandanas and bow ties - Standard Shipping: $5
- For harnesses, collars, and leashes - Priority Shipping: $7.5
Delivery time for standard shipping is 2-5 days and for Priority Shipping is 1-3 days.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
EPW is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Missing Package
EPW is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If the shipping box was OK but the product inside was damaged, please contact us at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.