Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Orders typically ship within 1-3 business days. After your order gets shipped, we will send you an email with a tracking number. Expected delivery times after shippment are listed below:
- US Standard Shipping: 3-7 Business Days
- US Priority Shipping: 1-3 Business Days
- International Shipping: Up to 21 Days
* We offer free US shipping for orders over $85!
Shipping charges for your order will be calculated and displayed at checkout
For light weight items such as bandanas and bow ties - Standard Shipping: $5
For harnesses, collars, and leashes - Priority Shipping: $7.5
Calculated base on weight and destination.
Unfortunately, we cannot be responsible for damaged or lost packages. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If the shipping box was OK but the product inside was damaged, please contact us at email@example.com so we can personally assist you and sort out your problem as quickly as possible.
This is a very rare case but EPW is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. To start the return process and learn more about our return policy click here.
You may cancel your order if it's not shipped yet. please contact us at firstname.lastname@example.org with your order number.
We proudly handcraft our products in our own studio(facility) in Seoul, South Korea.
We recommend hand washing our products, as machine washing may damage your hardware. Lay flat to dry.