Absolutely! We'll combine orders that have the same order name and shipping address once the sale is over and refund you all shipping costs if you are based in the US and your order total is over $85 USD. If your order total is below $85 you'll only be charged for $5 and the rest of the shopping fee will be refunded.
International customers will get a refund for shipping for all orders except for the one with the heaviest items.
We currently ship to the US, Canada, and Australia.
Orders typically ship within 1-4 business days. After your order gets shipped, we will send you an email with a tracking number. Expected delivery times after shippment are listed below:
- US Standard Shipping: 3-7 Business Days
- US Priority Shipping: 1-4 Business Days
- International Shipping: Varies by destination
* We offer free US shipping for orders over $85!
Shipping charges for your order will be calculated and displayed at checkout
For items up to 1 lb - Standard Shipping: $5
For items over 1 lb - Priority Shipping: $7.5
Calculated base on weight and destination.
Unfortunately, we cannot be responsible for damaged or lost packages. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If the shipping box was OK but the product inside was damaged, please contact us at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.
Eat Play Wag is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns and Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Full-price merchandise must be returned to us within 20 days of delivery and sale items must be returned to us within 10 days of delivery. Your item must be unused, unwashed and in the same condition that you received it with all original tags attached. It must also be in the original packaging - unfortunately we can’t accept them in any other condition. To learn more about our return policy, please click here.
You read our returns policy and are ready to begin the return process, please fill out the return form on the bottom of this page. You'll recieve a pre-paid shipping label and a free exchange shipping code (US Only) within 1 business day.
If you wish to exchange your item for an alternative product, we suggest that you return it and place a second order for the new item separately. You will recieve a coupon code for free exchange shipping (US only) in your email during the returns process.
Our products are made to last but require proper care to maximize their lifespan. The warranty covers manufacturing defects and hardware failure for 12 months after the date of purchase, and does not cover damage caused by any of the following:
- Damage caused by chewing
- Damage caused by or resulting from normal wear and tear (fading of fabrics, tarnishing and mild fraying are all considered normal wear and tear)
- Damage caused by cleaning, alterations, or modifications.
- Damage caused by excessive water exposure, or abuse
If you'd like to claim a warranty case, please send us an email at email@example.com with your order number and a picture of the damaged item. Eat Play Wag will examine the item and decide, at our sole discretion, if it is covered under this warranty.
You may cancel your order if it's not shipped yet. please contact us at firstname.lastname@example.org with your order number.
We proudly handcraft our products in our own studio(facility) in Seoul, South Korea.
We recommend hand washing our products, as machine washing may damage your hardware. Lay flat to dry.