Shipping Policy

*At this time we ship to the US and Canada only.

Processing Time

Orders typically ship within 5 business days. After your order gets shipped, we will send you an email with a tracking number. Please note that during holidays, new product launches, and promotions, order processing times may be subject to delays. Thank you in advance for your understanding!

 

Shipping

Shipping charges for your order will be calculated and displayed at checkout

U.S.

Standard Shipping (~1lb)

$5

3-7 Business Days

Priority Shipping (1lb+)

$7.5

1-4 Business Days

 

All US orders over $85 will get free Standard Shipping!

 

Canada

Please note this shipping fee does not include any import taxes and/or customs duties.

USPS First-Class Package International (Up to 4lbs) *limited tracking info

$14+

7-21 Business Days

UPS Worldwide Saver

$27+

2-3 Business Days

 

Customs and Duties (Canada orders only)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Eat Play Wag is not responsible for these charges if they are applied and are your responsibility as the customer. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.

 

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number. Please allow up to 2 business days to see tracking updates.

 

Damaged, Delayed or Missing Package

Damaged Package

Eat Play Wag takes full responsibility for damaged products due to manufacturing defects. Please send us a photo with your order number at help@eatplaywag.co, and we'll be happy to assist you.

 

Delayed Package

Most of our packages arrive in time, but unfortunately delays may occur outside of our control. If you don’t see any tracking updates for more than 1 week, it could be possible that your package has been misplaced or has gone missing.

 

Missing Package

If your order has not been delivered and you suspect that your package has gone missing, please contact the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.

 

If your package has been marked delivered yet you can't locate it, please follow the steps below:

  • Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
  • Check other places where the package might have been left or ask your neighbors, family, or roommate(s). They might have accepted the package for you.
  • Check for a notice of attempted delivery on your tracking page. Your package may be awaiting pickup at the local Post Office.
  • Give it a little more time! Some shipping carriers will mark items as delivered prior to arrival. 

 

If your package doesn’t show up 5 days after the marked delivery date, please contact the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.