Our products are made to last but require proper care to maximize their lifespan. The warranty covers manufacturing defects and hardware failure for 12 months after the date of purchase, and does not cover damage caused by any of the following:
- Damage caused by chewing
- Damage caused by or resulting from normal wear and tear (fading of fabrics, tarnishing and mild fraying are all considered normal wear and tear)
- Damage caused by cleaning, alterations, or modifications.
- Damage caused by excessive water exposure, or abuse
If you'd like to claim a warranty case, please send us an email at help@eatplaywag.co with your order number and a picture of the damaged item. Eat Play Wag will examine the item and decide, at our sole discretion, if it is covered under this warranty.