Help Center

We currently ship to the US.

Orders typically ship within 1-4 business days.  After your order gets shipped, we will send you an email with a tracking number. Expected delivery times after shippment are listed below:

• Standard Shipping: 3-7 Business Days
• Priority Shipping: 1-4 Business Days

* Shipping times may be longer - We’re handing off packages to our shipping carriers as safely and quickly as possible. Most will arrive on time, but some orders may be affected by nationwide shipping delays.

* We offer free US shipping for orders over $85!

Shipping charges for your order will be calculated and displayed at checkout

• For items up to 1 lb - Standard Shipping: $5
• For items over 1 lb - Priority Shipping: $7.5

* Shipping times may be longer - We’re handing off packages to our shipping carriers as safely and quickly as possible. Most will arrive on time, but some orders may be affected by nationwide shipping delays.

You may cancel your order if it's not shipped yet. please contact us at help@eatplaywag.co with your order number.

If you wish to change your shipping address, please email us at help@eatplaywag.co as soon as possible! We kindly ask that you include your order number and the new address in the email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

• Returns received within 20 days of delivery date will be refunded in full, minus shipping charges.
• Returns received within 20-50 days of delivery date will receive store credit.
• We cannot accept returns after 50 days of delivery date.

Your item must be unused, unwashed and in the same condition that you received it with all original tags attached. It must also be in the original packaging - unfortunately we can’t accept them in any other condition. To learn more about our return policy, please click here. 

Once your return is received and approved, we'll send you an exchange order confirmation email. If there is a price difference between the original item and the replcement item, we'll either send you an invoice or a refund for the difference.

You read our returns policy and are ready to begin the return process, please click here.

We proudly handcraft our products in our own studio(facility) in Seoul, South Korea.

We recommend hand washing our products, as machine washing may damage your hardware. Lay flat to dry.

Our products are made to last but require proper care to maximize their lifespan. The warranty covers manufacturing defects and hardware failure for 12 months after the date of purchase, and does not cover damage caused by any of the following:

• Damage caused by chewing
• Damage caused by or resulting from normal wear and tear (fading of fabrics, tarnishing and mild fraying are all considered normal wear and tear)
• Damage caused by cleaning, alterations, or modifications.
• Damage caused by excessive water exposure, or abuse

If you'd like to claim a warranty case, please send us an email at help@eatplaywag.co with your order number and a picture of the damaged item. Eat Play Wag will examine the item and decide, at our sole discretion, if it is covered under this warranty.